Celebrate as you move through big challenges

Big changes underway? Big milestones just ahead?

Good results coming in, in spite of challenges you had to pass?

Don't forget to include celebrations in your plans.

Here are a few thoughts about including celebrations as you move ahead:

Celebrate what you want to see more of.
Tom Peters

People often resist change for reasons that make good sense to them, even if those reasons don't correspond to organizational goals. So it is crucial to recognize, reward and celebrate accomplishments.
Rosabeth Moss Kanter

Never celebrate until you are really out of the woods. They might be behind the last tree.
Unknown

I will celebrate, but I know new goals and objectives will come and I am ready to take them.
Ronaldo

Thursday thought-provokers

A few thought-provoking quotes for the week's end:

Man's mind stretched to a new idea never goes back to its original dimensions.
Oliver Wendell Holmes

Don't try to innovate for the future. Innovate for the present.
Peter Drucker

One's vision is not a roadmap but a compass.
Peter Block

Some people think you are strong when you hold on. Others think it is when you let go.
Sylvia Robinson

You can't jump a chasm in two bounds.
Chinese saying

There is no risk-less way to the future, we must choose which set of risks we wish to run.
Jay Ogilvy

It takes less energy to be free and flowing than locked up in stress. We learn by releasing and letting go, not by adding on.
William Bates

Evolution favors the survival of the wisest.
Jonas Salk

Learning is a matter of intensity, not elapsed time.
Tom Peters

Not service excellence


Not service excellence, originally uploaded by jcgr.

Normally top-notch suppliers, one particular online store and one particular shipping company collectively created this particular customer experience.

It was very different from the great service they normally provide.

It’s hard to say where things started to go wrong.

My guess is that it was when the package was packed.

And it’s hard to say at what points the problem grew to become this way.

My guess is that there were multiple points along the way when someone chose not to correct it…or, well, worse…aggravated it.

Images of Jim Carrey in “Ace Ventura” as a shipping company employee who uses packages like basketballs come to mind.

It doesn’t take much for things to go very wrong.

And that’s about the same amount of time it takes for things to go very, very right.

Speed up? Slow down? Lark, night owl? Give it a test

Do you do your best work when you work fast, or slow down a bit?

What's your best time of day (lark, night owl or hummingbird)?

How's your risk-tolerance? Do you work better when you take a few well-planned risks, or none at all?

Test a few of these assumptions – and you may find that your best work time and rhythms are different than you thought.

If you like to work slowly, speed things up for an hour. Does that make work more invigorating and productive, or does it just increase your error rate?

You do your best work late in the day, or you believe that's the case? If your schedule allows, try starting work an hour earlier one day to see what difference that makes.

Give your assumptions a workout – a test – now and then.

If nothing else, it will increase your flexibility, and may give you a lot more.

Here's what a few others have to say about the value of speeding up, slowing down and more:

A man would do nothing, if he waited until he could do it so well that no one would find fault with what he has done.
Cardinal Newman

Progress always involves risk; you can't steal second base and keep your foot on first.
Frederick Wilcox

Only those who risk going too far can possibly find out how far they can go.
T.S. Eliot

I want you to do it right as fast as you can, not fast as right as you can.
Arthur Collins

So many good songs get written fast, because you know exactly what has to work.
Stephen Sondheim

I play the harmonica. The only way I can play is if I get my car going really fast, and stick it out the window.
Steven Wright

The world is moving so fast these days that the man who says it can't be done is generally interrupted by someone doing it.
Elbert Hubbard

Let the numbers speak for themselves

Data and information – planning what you need to gather, getting it, analyzing it, using it for decisions – is part of the great game of business.

Some like the process of data gathering, and finding out what the numbers mean.

Others would rather try to make the numbers dance to the story they want to tell.

In the end, whether data will enliven and enlighten your business depends on your ability and willingness (or sometimes, courage) to see and take action on what the numbers really mean.

Here's a range of opinions about data, information, and using it effectively:

The temptation to form premature theories upon insufficient data is the bane of our profession.
Sherlock Holmes

I don't see the logic of rejecting data just because they seem incredible.
Fred Hoyle

Intuition becomes increasingly valuable in the new information society precisely because there is so much data.
John Naisbitt

Data is not information. Information is not knowledge. Knowledge is not understanding. Understanding is not wisdom.
Unknown

Errors using inadequate data are much less than those using no data at all.
Charles Babbage

Education is not the piling on of learning, information, data, facts,
skills, or abilities – that's training or instruction – but is rather
making visible what is hidden as a seed.
Thomas More

No great marketing decisions have ever been made on quantitative data.
John Scully

Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference.
Bill Gates

Too often we forget that genius, too, depends upon the data within its reach, that even Archimedes could not have devised Edison's inventions.
Ernest Dimnet


There is no straight path to many goals


Not a straight path, originally uploaded by jcgr.

We have a vision, set a goal.

We anticipate a clear path, a nice, straight road.

Often, though, a zig zag path turns out to be only way to go.

Here, a hiker at Bryce Canyon National Park travels the switchbacks to the canyon floor.

It’s beautiful. Does it work?

I'm replacing a few well-worn, well-loved items. Or trying to.

They're just purses, but this experience is an example of principles covered in the book, "The Design of Everyday Things," written by Donald Norman a few years ago.

The purses I'm trying to replace had a clean, classic design.

Just the right size and shape, nice leather, they didn't have a lot of flourishes, logos and doo-dads.

More than that, though, they WORKED. Perfectly.

Just enough pockets, in all the right places, and all the right sizes for a phone, pens, and a few other oft-needed retrieved and stored items.

Finding a replacement for a few simple purses should be easy, right?

Not so, I discovered.

And, it turns out, this is a more common problem than I suspected. A client has a similar problem, unfortunately. It's just a hassle neither of us needs or wants (I liked shopping at one point. Not anymore).

And because of that, I bought one recently that seemed "perfect enough."

I should have taken it for a test drive.

It was beautiful, elegant, and vaguely intriguing, with a slightly unusual shape. And it was on sale.

The problem with that beautiful purse? For all its surface elegance, it does not WORK. It's a junker, a clunker, in use.

It's too deep, too subterranean in design and yet, too compact to find things easily without unpacking and then repacking it, multiple times a day. (It's a bit like having a tightly-packed grocery bag that has to be completely unloaded just to retrieve one simple thing).

This beautiful-but-it-doesn't-work bag reminds me of something my mother used to say about beautiful buildings.

"This probably won the architects an award, but they clearly didn't have to LIVE in the building they designed!" she would say in exasperation when something created more hassles than it should have, in use.

Do you know the feeling, too?

Think back to the last product or service you bought that fit solidly in the category of, "It's beautiful, but it doesn't WORK."

- Was there a simple design change that might have made all the difference in usability of the product or service?

- Did your experience change your likelihood of recommending that brand to other buyers in the future?

Learning and action and change

Learning – real learning – is an
active, fully-engaged experience.

 

Such learning may be sought, or it may
be brought by work and life experiences. And by virtue of that, such learning
almost inevitably brings about change. And action.

 

That's because when you’ve really
learned,
you almost can’t stay the same.

 

Here’s what a few others have to say
about the learning and action and change:

 

The speed of sustainable change is
always less than the speed of learning.

Nigel
Freedman

 

It is not enough to have a good mind.
The main thing is to use it well.

Rene
Descartes

 

The Noah Principle: Predicting rain
doesn’t count – building arks counts.

John
Ferguson

 

The truth of what I say should be told
by what I do.

William
Pollard

Assumptions, assumptions…

Assumptions. They're risky to make.

They open up some paths of action, and close off many others.

If you choose to make assumptions, know what they are. Then check to see if you're right. You may very well be surprised.

Here's the advice others offer on the subject of assumptions and the problems they can lead to if they are not valid:

The least questioned assumptions are often the most questionable.
Paul Broca

Assumptions allow the best in life to pass you by.
John Sales

Assumptions are the termites of relationships.
Henry Winkler

We simply assume that the way we see things is the way they really are and the way they should be. And our attitudes and behaviors grow out of these assumptions.
Stephen Covey

In a start-up company, you basically throw out all assumptions every three weeks.
William Phelps

I have learned throughout my life as a composer chiefly through my mistakes and pursuits of false assumptions, not my exposure to founts of wisdom and knowledge.
Igor Stravinsky

The harder you fight to hold on to specific assumptions, the more likely there's gold in letting go of them.
John Seely Brown

And if you made assumptions that were wrong and are trying to work your way through the trouble that caused:

Don't raise your voice. Improve your argument.
Zachariah Tutu (Desmond Tutu's father)

Temper is what gets most of us in trouble. Pride is what keeps us there.
Unknown

Lessons from a no-hitter

You don’t know what’s going to happen any time you walk on the field, literally and metaphorically speaking.

You might come off at the end of the game having won or lost.

And if you’re the victor, you may even come off the field with a performance that’s one for the record books.

Jonathan Sanchez, a San Francisco Giants pitcher, pitched a no-hitter Friday night – the first for the San Francisco Giants since 1976 and the first at home since 1975.

For those of us caught up in the pursuit, each pitch watched breathlessly, it was a thing of beauty to observe. Really.

Any superb performance, no matter what field of play in which it occurs, is a thing of beauty to be part of, and to observe.

These are some of the “how to get your own no-hitter” guidelines that occurred to me as we watched and listened to this rare feat on Friday, and listened to the extensive post-game analysis:

1. Prepare in every way you can, ahead of the game.

Do everything you can to be mentally, physically and emotionally ready for the work, the challenge at hand.

Practice hard. Practice well. Stretch the boundaries of what you were capable of before.

Mental preparation counts as much as physical preparation does. The victory often goes to the person who thinks he or she can win the most. Prepare yourself so that you can handle the “moment” when you must make the right call and make the right move, or lose it all.

2. Learn from the masters.

Jonathan Sanchez had, apparently, listened a lot to Randy Johnson, a legendary pitcher in the final years of his career.

The odds are, he learned many things in those talks – mental, physical, and emotional preparation for the challenges he might face as a pitcher.

That probably all contributed to his ability to stay the course and deliver a no-hitter, and will have a very positive impact on the rest of his career, as well.

3. Be open to the moment.

Once you’ve prepared, in all ways, then you have to be open to whatever may happen. You can’t control what will happen…you just have to be ready to freely, fully respond.

And then let it go. Fully play the game.

4. Be in the moment.

Respond to what is happening now, right now. You’re not in the next inning, or the last one. You’re not in the next game. You have no business worrying, at this moment, about the full season, your career, or dreaming about the next vacation.

“Be here now.” Really.

5. If someone has a no-hitter going and it’s a guy, LEAVE HIM ALONE.

And if the “no-hitter” is underway in a different field, and it’s a woman who has excellence unfolding, take your cues from her about what would help.

On Friday night, no one would talk to, look directly at, or go ANYWHERE NEAR Jonathan Sanchez when it was the Giants’ turn at bat, and they were in the dugout. It almost looked as if he was being ostracized, if it had occurred in a different context.

The dynamic was fascinating to me, never having seen a no-hitterbefore. My husband and son knew right away what was going on. The commentators, one a former major league pitcher himself, talked at length about not wanting to be the one to “jinx” the streak, or break Sanchez’ concentration.

As I watched, intrigued, this quote occurred to me:

“You lose it if you talk about it.”
Ernest Hemingway

6. It takes a team to get a no-hitter.

For Jonathan Sanchez, it took many players and advisors to create the nearly perfect game, and no-hitter.

It took a catcher, Eli Whiteside, with whom Sanchez had great communication, and in whom he had great trust to make the right calls about which pitch to throw. It also took Whiteside’s calming presence to keep Sanchez focused at crucial times.

It took a patient and persistent pitching coach, Dave Righetti, to coach Sanchez for days or weeks to adjust his pitching mechanics, bringing out his full potential, at that time, in that moment, under the pressure of history in the making.

It took an outfielder, Aaron Rowand, who could catch a ball that might have turned into a double, a triple – but certainly would have taken the no-hitter down if he had missed the ball at the wall.

It took a manager, Bruce Bochy, who believed in the pitcher to do the job.

7. It takes some luck and serendipity, too.

It took a few serendipitous changes of plan for the unlikely combination of Sanchez and Whiteside to be working together on this night. Veteran and legendary pitcher, Randy Johnson, who was scheduled to pitch that night but could not. And catcher, Bengie Molina, was scheduled to catch but his wife went into labor, so he, too, was gone from the line-up.

8. It also takes a close personal support system.

The final detail that “made the moment”?

Sanchez’ father, Sigfredo, flew in to see his son for the first time as a major league starting pitcher. We’ll never know what impact that had on Sanchez’ no-hitter, but it was a beautiful experience for them to share.

And it was a beautiful moment to watch when, the game in the record books, and father and son hugged, tears in their eyes (at least the dad did…and some of us as fans did, too). It was a moment that choked up even veteran sports watchers and commentators.

9. It takes getting out of your own way.

All the raw talent and diligent preparation can be there. But you also have to get out of your own way to let success happen.

If you start questioning your luck, ability, or belief that it can happen while the action is underway and the opportunity for success is at hand, that might be all it takes for the potential to become a would-be, should-be, could-have-been-if-only story.

There’s more, certainly, that goes into creating excellence.

If not, no-hitters and their counterparts in each of our own fields of work and play would be more common.

For now, these are just a few places to start if you’re going for your own “no-hitter.”

What ideas would you add, about how to produce a “no-hitter” in baseball, or any endeavor?