Imagine a good outcome for two

Farmers Market Negotiations
Originally uploaded by jcgr

Man can only receive what he sees himself receiving.
Florence Scovel Shinn

The buyer in this farmer’s market scene clearly sees herself going home with a bundle of beautiful, fresh peppers.

The seller sees himself making a beautiful, healthy profit.

Whether she goes home pepper-fulfilled and he goes home profit-fulfilled depends on whether they can find a meeting point between their individual visions visions of success.

The same thing happens in any negotiation, and many different types of interactions.

Think back on a time when you found a good solution between what may have been two very different original visions of success.

Let that experience guide you to fresh success with a negotiating challenge ahead.

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What’s your ideal life and to-do list?

“What’s my ideal to-do list? Is she KIDDING?!” you may be thinking to yourself as you read those words.

No, really…what is it?

Perhaps you dream of a life in which:

You spend the day – every day – on the beach with nothing to worry about, other than making sure that the beverage of your choice is delivered whenever you want it, and that you have a comfortable spot in the sand so that you can read great book after great book – at least until you fall asleep in the warm sunshine.

You do something risky, adventurous, like rock climbing as much as you want.

– You spend your life shopping until you’re all shopped out…while your bank account, somehow, remains endless.

– You enjoy a steady stream of great restaurants and great delicacies without damage to your cholesterol or waistline.

Whatever it is, a no-stress, no-consequences life is perhaps what you are imagining, in some way.

Wait a minute, though.

Is that really the to-do list, and life, of your dreams?

Imagine the reality of that:

Neverending fun, however you define it, could become boring…very, very quickly.

Seriously.

Your talents would go to waste for want of a big goal, a positive target, a place where you can learn and test and express your best as you grow and change.

And every day in this blandly ideal life might be largely the same as every other day.

Now, let’s shift direction for a moment.

What’s your dream of what you want to become? (Yes, consider that even in a challenging economy – no matter what commitments you’ve already made to a direction that’s different from the one you dream of).

How different do you need to be for that dream to become a reality, at least to some degree, even if you don’t completely fulfill it?

How different do your activities, habits, and choices need to be for that dream can be created in real life in some way?

In light of the growth and achievement you want to experience in life, consider what your ideal to-do list looks like now:

1. What do you want to learn?

2. How do you want to grow?

3. How do you want to change?

4. What achievements do you want to create and experience?

5. How can you add some of that new experience – even a bit, for that’s often how good things begin – to your life, and your daily, weekly, or monthly to-do list?

6. What you want to quit, let go of, or give away to make the time and space for what you want, even more?

Give your dream a chance to take shape.

Give yourself a new and better to-do list, adding actions that lead to your dreams, even in the smallest way.

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How to keep your focus in the face of daily distractions

Are you trying to improve your long-term focus in the face of a steady flow of possible distractions?

If so, begin the day with five quiet minutes.

Those five little minutes can go a long way toward helping you keep the activities of the day focused and leading you to long-term goals, instead of finding at some point you’ve inexplicably been led away from them.

In this preview of the day, look at your anticipated activities in light of your long-term vision, dreams and goals.

Ask yourself these two questions:

- What’s the main business of my work today?

- What’s the most important thing for me to do, even if it means I don’t complete anything else?

Then use the answers that emerge to help you keep your eyes on the prize of that day in the context of the dreams for your life.

Otherwise?

It’s easy to be pulled into urgencies, short-term dilemmas and would-be dramas.

And so, with your long-term vision and goals in mind, here are other things you can ask yourself, imagining a successful day, as you do:

- What can I do today that takes me closer to my vision?

- What challenges am I likely to face? Knowing what I know now, how can I most easily handle them?

- What distractions might I face, and what will I do when I encounter them?

- What opportunities might I experience, and how can I make good use of them?

- What work is on the list that I don’t want to do, but must? (Imagine yourself doing these things easily, effortlessly – just getting them done and crossing them off the list rather than carrying them around with you to continue to weight down the to-do list).

Keep your eye on the prize, and make today’s actions count toward your long-term vision.

If you don’t have one, here’s one way to create the big-picture plan you can use to frame five-minute preview of each day:

1. Know what your dream or long-term vision is, or make the time sometime soon to let it become clear.

2. Make your vision tangible. Imagine having achieved it, and notice what you see, hear, feel, think in that situation.

3. Find a symbol that represents your dream or vision. Keep that symbol around you to regularly remind you of it.

4. Set interim goals and do the work that lead you to your long-term goal.

5. Pay attention to the progress you make so that you reinforce and build on it.

6. Create rewards and give them to yourself for reaching your interim goals.

7.  Move things out, let go, to make space for new things in your life.

8. Create a simple storyboard to capture the story of your progress as it builds, helping you to see the growing flow of change.

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Try a different point of view

Butterflies POV
Originally uploaded by Reiffhaus

Problem-solving?

Seeking inspiration?

New ideas are sure to surge if you try, as the photo shows, taking a new or different point of view.

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Really…get excited and change things

Get excited by vintage letterpress
Originally uploaded by flowers&fleurons

Do you see something that could be better?

Or see something that’s just not right?

Do you have a dream of better things…for you, your company, country or world?

Then muster your courage.

Follow the urge.

And take this poster’s sage advice:

Get excited and change things.

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Simple, elegant execution leads to customer delight

The last macarons
Originally uploaded by jcgr

It often doesn’t take that much to create customer delight.

Just an excellent product, well-tuned into what customers want.

Simple, and elegantly-designed.

Perfectly executed.

Fresh.

Well-offered, well-sold at the right price, and the right place and time.

Voila! Customer delight.

Here, the last of a box of simple, but simply wonderful macarons.

I so hated to see this gift come to an end.

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Traveling the creative path

Creating something new?

Or is a new phase of your life beginning to unfold?

The various phases of change take different energy and focus.

You can be sure that persistence will be needed, through it all.

Here are a few other thoughts about creating in work and life:

You need to save some mental, physical and emotional resources for enhancing your product after you ship. A revolution is a triathlon, not a hundred-yard dash. It requires long-distance stamina and multiple skills such as creating, churning and evangelizing.
Guy Kawasaki

The difference between great people and everyone else is that great people create their lives actively, while everyone else is created by their lives, passively waiting to see where life takes them next. The difference between the two is the difference between living fully and just existing.
Michael E. Gerber

If I don’t put effort toward creating what I want, I have to put effort toward coping with what I get.
Unknown

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Keep moving, connecting all the way to the goal

Success takes persistence.

It takes patience.

Success takes vision, serendipity and the ability to keep moving, through it all.

Here’s how a few others see the path to the goal:

Producing is nothing more than bringing all the elements together, connecting people.
Brion James

Making mental connections is our most crucial learning tool, the essence of human intelligence; to forge links; to go beyond the given; to see patterns, relationships, context.
Marilyn Ferguson

Creativity is the power to connect the seemingly unconnected.
William Plomer

Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don’t quit.
Conrad Hilton

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Pursuing excellence? Persistence is key to success

Inspiration is guaranteed each and every Olympics.

Watching the best in the world compete in so many sports is a powerful reminder of what it takes to excel.

It reminds us, as well, that if you're pursuing excellence of any type, being able to push over, around, or through the barriers you inevitably find somewhere on the road to your goal is an important part of success.

Here are a few pursuit of excellence thoughts from others who knew the path, too:

I am not discouraged, because every wrong attempt discarded is another step forward.
Thomas Edison

Nothing at all will be attempted if all possible objections must first be overcome.
Samuel Johnson

A man who suffers before it is necessary, suffers more than is necessary.
Seneca

We will either find a way, or make one.
Hannibal

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Customer feedback is a good thing (really)

How is your customer support staff viewed in your company?

As the clean-up crew?

Hopefully not.

They are, in fact, stewards of gold.

The information they have from customers – if you choose to use it in this way – can provide you invaluable information about current products and services and how they really work (or not).

The information they can collect – if you seek it – can also provide great ideas for future products and sources of revenue.

Here’s how others see customers’ perspective and the information they can provide:

In the end, the customer doesn’t know, or care, if you are small or large as an organization…she or he only focuses on the garment hanging on the rail in the store.
Giorgio Armani

Our business is about technology, yes. But it’s also about operations and customer relationships.
Michael Dell

Your most unhappy customers are your greatest source of learning.
Bill Gates

I think we’re having fun. I think our customers really like our products. And we’re always trying to do better.
Steve Jobs

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig Ziglar

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