Normally top-notch suppliers, one particular online store and one particular shipping company collectively created this particular customer experience.
It was very different from the great service they normally provide.
It’s hard to say where things started to go wrong.
My guess is that it was when the package was packed.
And it’s hard to say at what points the problem grew to become this way.
My guess is that there were multiple points along the way when someone chose not to correct it…or, well, worse…aggravated it.
Images of Jim Carrey in “Ace Ventura” as a shipping company employee who uses packages like basketballs come to mind.
It doesn’t take much for things to go very wrong.
And that’s about the same amount of time it takes for things to go very, very right.
