“It’s common knowledge”

“Check your assumptions” is always good advice.

In a group of mixed-knowledge learners a few months ago – some tech-savvy, some not – one person was trying to teach everyone how to work with a new community portal.

As the group met for the first time in person, the tech-savvy project manager described one step she’d left out in the written instructions she’d sent to everyone.

A few hands quickly rose as she talked.

“Can you send the new instructions to us? I didn’t know how to do that thing you just talked about!” said one person, a highly accomplished serial entrepreneur. Business-savvy, she was, software-savvy, she wasn’t, herself.

The project leader said in some frustration, under her breath, “It’s common knowledge…”

I laughed to myself, understanding both perspectives – those of the learners in this case, and those of the project leader who had tried so hard to make the right call about what information to include in her instructions, and what she could safely leave out.

How many times when communicating something do we leave out the “It’s common knowledge” parts, not realizing exactly where existing knowledge really starts and ends with our audience?

If you’re trying to communicate with a group of learners, especially – no matter what the circumstance – watch and listen closely to their feedback as they try to use the information you’re trying to get across to them.

See if your assumptions are correct about what they already know, and what they need to learn – and where your teaching really needs to begin.

The “common knowledge” parts are ripe for gaps in understanding. They’re places where, if you’re teaching, you might have to back up and cover parts you thought the learners already knew, or had mastered.

Be oh so careful about what you assume “common knowledge” really is.

Season nears the end


Silhouette at stadium's edge, originally uploaded by jcgr.

One more season about to end.

Here fans are silhouetted at the top edge of a Bay Area football stadium as the game, the day, and the 2008 football season draw quickly to an end.

Giving thanks

The great annual feast of gratitude and great food is upon us. As we prepare, here are a few thoughts others have had about the role of gratitude in our lives, whoever we are, wherever we are, whatever we are doing.

May your Thanksgiving be full, warm and wonderful, however you celebrate it.

Thanksgiving, after all, is a word of action. 
W.J. Cameron

We can only be said to be alive in those moments when our hearts are conscious of our treasures. 
Thornton Wilder

None is more impoverished than the one who has no gratitude.  Gratitude is a currency that we can mint for ourselves, and spend without fear of bankruptcy. 
Fred De Witt Van Amburgh

Feeling gratitude and not expressing it is like wrapping a present and not giving it. 
William Arthur Ward

Gratitude unlocks the fullness of life.  It turns what we have into enough, and more.  It turns denial into acceptance, chaos to order, confusion to clarity.  It can turn a meal into a feast, a house into a home, a stranger into a friend.  Gratitude makes sense of our past, brings peace for today and creates a vision for tomorrow. 
Melody Beattie

Gratitude consists of being more aware of what you have, than what you don’t.
Unknown

We often take for granted the very things that most deserve our gratitude.
Cynthia Ozick

Some complain that roses have thorns—others rejoice that thorns have roses!
Unknown

If you count all your assets, you always show a profit.
Robert Quillen

And finally:

The thing I'm most thankful for right now is elastic waistbands. 
Author Unknown

No wonder they call it fall


No wonder they call it fall, originally uploaded by jcgr.

The lush yield of another growing season comes to rest.

A strong vision directs, propels

A strong, compelling, shared vision can be a very powerful thing. Here’s just a brief summary of what it can do:

Vision directs.
A strong vision guides decision-making, even in the toughest of times – perhaps especially in the toughest of times.

A friend recently left her company. It’s in an industry that’s gone through layoffs – several rounds – over several years. She said she’d had enough of “vision-less” change, cuts that seem entirely random. She’s willing to take the risk and move somewhere new – even at the mid-point of her career, even in challenging times – rather than to continue to swim in directionless, uninspiring, uninspired waters any longer.

She decided to follow her own vision for her life. Which leads to the next point:

Vision clarifies and compels.
Driven by a dream, one takes action. Because a vision is so powerful when it’s one you share, periodically stop and check to see if the dream you are following is truly your own. Perhaps it’s one you “inherited” from someone else, or one you were told you had to follow. Maybe the vision you’ve been following was once true for you, but it no longer moves and inspires you.

Periodically revisit and refresh or renew the intensity of the dream that guides you.

Vision connects.
A clear and compelling vision expressed as a picture, can be posted in an area where a team sees it regularly. With many teams I’ve led or advised, we created and used such a “billboard.” The quick visual reminder of their dream was an important conscious and unconscious reminder and intensifier of their shared direction. It enhanced the teams’ ability to move over, around or through barriers that might have stopped other less focused, less unified, less driven teams.

Make your vision visual. Post it in a place where you and your team will “drive by” it regularly.

Long shadows, late in the day


Long shadows late in the day, originally uploaded by jcgr.

The pause that refreshes…a bit of sunshine.

Here, too much unbroken time at the computer is spelled by a few minutes of fresh air, blue sky and sunshine, even the few last rays of the day.

Excellence is no accident

Outliers: The Story of Success, a new book by Malcolm Gladwell, suggests that excellence in any field is the result of lots of learning, experimentation, and practice, practice, practice. In other words, the Beatles wouldn't have been the Beatles without a lot of hard work and dedication, in addition to the talent they each had, and the luck that came their way…and the luck they made.

And on that count, you've probably heard the quote, "You play like you practice." It's easy to say. It's true. You know it, too, from your own experience at some time, in some way, I expect.

Here's what a few others have to say about the pursuit of excellence:

Excellence can be obtained if you:
…care more than others think is wise;
…risk more than others think is safe;
…dream more than others think is practical;
…expect more than others think is possible.
Unknown

Excellence is the unlimited ability to improve the quality of what you have to offer.
Rick Pitino

Excellence is in the details. Give attention to the details and excellence will come.
Perry Paxton

Excellence means when a man or woman asks of himself more than others do.
Jose Ortega y Gasset

Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.
Paul J. Meyer

Real excellence and humility are not incompatible one with the other, on the contrary they are twin sisters. Jean Baptiste Lacordaire

There are no speed limits on the road to excellence.
Unknown

Habit change

Different and challenging times may require a change of habits somehow, someway.

Is there a habit you'd like to change? If so:

1. What's the new habit you want? Why?

2. What do you think that will do for you?

3. How's that better from the way your life is now?

4. On the other hand, what do you think you'll be giving up?

5. How do you feel – really feel – about the change (do you imagine the "gain" is greater than the "loss" of change)?

6. Who's someone you admire who already has the habit you desire? Why do you think the habit is easy for them? For example, what beliefs do you think they have that you don't? Or what might they pay attention that's different from what you focus on?

7. Give the new habit a test run.

8. See if it's working for you and, if not, adjust.

9. Repeat until the new, desired action is truly a habit.

10. And of course, celebrate your success.

Fresh bounty


Haiku 16/52, originally uploaded by jcgr.

Fresh and simple is often best.

Here, a wide selection of fresh, natural bounty – and fresh, natural beauty – in the produce section of a local grocery store.

Great change-making

Creative challenges surround us. Often, the way to bring your challenges to a quicker, better end is to learn from a master in another field. In the US and around the world, in so many ways, we need to learn to excel at change-making and innovation.

One of the masters of innovation, change-making and marketing of new ideas and new products is Steve Jobs.

Writer Thomas Friedman suggested in a New York Times article that Jobs, whose innovation brilliance resulted in great success at Apple and Pixar, might have been the right person to lead several industries out of the precarious positions they were in, starting in late 2008.

How does Jobs not only anticipate the need for change, but jump ahead to create entirely new markets? How does he create products again and again that are not only market-changers, but new market-makers?

Generally, here’s the process he seems to follow:

1. Imagine freely.
2. Create a compelling vision.
3. Communicate it simply, viscerally, relentlessly.
4. Expect nothing but the best.
5. Learn from wherever you can about the challenges ahead. Ideas can come from anywhere.
6. Create a model, a beta test of the idea.
7. Give it a test. See what works and what doesn’t.
8. Perfect it.
9. Put it on the market.
10. Let people know about it every way you can.
11. Repeat relentlessly (excellent innovation is, in some ways, its own reward for those who do it well).

How can you learn from, and use his process, as well?