
So which way is it?
Originally uploaded by jcgr.
Construction underway at a parking ramp offered this perspective on clear directions…or not.
See a moment. Take a moment. Give a moment.

So which way is it?
Originally uploaded by jcgr.
Construction underway at a parking ramp offered this perspective on clear directions…or not.
A few quotes here that you may find thought provoking or amusing. I’m using these in a client training on service excellence. We’re focusing in the next session on how to use data and information to best advantage.
Knowledge creates understanding but only practice creates belief.
- Unknown
The hardest thing to explain is the glaringly evident which everybody has decided not to see.
- Ayn Rand
That which today calls itself science gives us more and more information, an indigestible glut of information, and less and less understanding.
- Edward Abbey
News is information that may influence your investments. Noise is talk or buzz or some headline that prevents you from seeing a story clearly. News is useful. Noise is a distraction. Calling what’s noise and news after the fact is easy.
- Maria Bartiromo
And for the lighter touch:
My neighbor has a circular driveway. He can’t get out.
- Steven Wright
There’s no use waiting for the cavalry, because as of this moment, the cavalry is us.
- Mystery Men

Fresh flowers to go
Originally uploaded by jcgr.
We need flowers on a Monday, and on this holiday Monday, especially.
Big, intimidating project or goal?
Find a natural starting point, and begin, one step at a time. Then take the next one.
Let the project tell you what’s next, if that makes sense.
A plan is grand, of course, and a great one gives you the lay of the land.
But sometimes there are things you can only know after having started the journey. It is then that you see or know what’s next. It is only then that you know what actions you must take that you couldn’t have seen through a wide-angle lens, no matter how well you tried to anticipate what lay ahead.
Leading a team that largely thinks the job can’t be done (wow, do I know that feeling)? You just have to play it through. Sometimes leadership feels like firewalking, or a high wire act (I know these feelings, too).
Demonstrate through your confidence, action, and step-by-step leadership and results that the way IS forward, yes.
The only way to deal with barriers is to find ways over, around, under, or through them. (Or you may just have to set them aside, if they are perceived, but not real. That sounds easy, but it’s not. Force of fear, will or habit may have cemented perceived barriers firmly in place. Your task is to keep them off the path, to keep the crew moving through, paying attention to step by step progress, not these barriers that may have given them comfort in the past, in some indefinable way).
Standing there wringing hands?
You’ll quickly be overwhelmed, subsumed.
Begin.
Take the first step. Begin at the beginning.
Then take the next one.
Step by step. Keep moving to, then through.
Graduation days. We’re in the thick of the season, and it is a good, if sometimes difficult one.
This morning when we stopped for coffee after a Saturday morning run, our son, Matt, and I saw a family beginning to celebrate a graduation milestone today. It was interesting to watch from a distance, and to try to guess which school might be the one from which she was moving on. We guessed it was a high school in the area, the one to which Anne had gone.
Graduation days, in my experience, are very happy days, touched with a tinge of sadness as days gone are, well…gone.
We had a graduation day this year. It was last Sunday, May 20, for Anne, our daughter and a nutritional sciences major at UC Berkeley.
The day was beautiful, and ebullient, and memorable, as graduation day should be.
It was also inspiring, if one could listen quietly and deeply, despite their exuberance about the day. The keynote speaker advised that to achieve one’s vision and mission – something larger than purely providing for oneself and one’s family – might require graduates to move, and move on.
Moving, and moving on, as she described it meant a physical relocation, out of the city, the state, or the country, as was her experience. But moving may also be a more symbolic thing, as in moving to a new job in the same company or changing industries, or even in changing career direction, as time passes.
I smiled, somewhat amused, but also saying to myself, “It’s simple, but oh so true. AND it is exciting and difficult, moving out of one’s comfort zone.”
One of my husband’s former managers used to purposely move out of his comfort zone every three years, almost like clockwork. A friend used to describe a similar three-year cycle of change, except hers was due to a professional restless that overcame her, quite unintentionally.
To make progress, you might have to move, in some way, even if it is not out of state.
That’s not just a possibility. It’s a guarantee. And then you might have to do it again. And again. And again.
“You are too talented not to succeed,” I heard one proud relative say about a fresh 2007 college graduate (OK, it was my dad saying it about our daughter). The same applies to you, too.
Get comfortable with change. The magnitude of movement, and whether it is more symbolic, or involves a string of new zip codes (or even new country codes) over the years all depends on what your vision and personal mission are, when you take the long view of your life and what you want to do with it, in the short- and long run.

Big Sur from Nepenthe
Originally uploaded by jcgr.
Getting the big picture, and a far view, helps to put things in perspective…as does a holiday weekend, and the first one of the Summer of 2007.
Make yours a good one.
It’s amazing how many team disagreements can be prevented right from the start if everyone is clear about their joint goal, roles, and ground rules – the ways they can communicate and work together best.
Sounds simple enough, right?
It’s not.
Spelling out these success-makers can keep them from becoming success-breakers. Areas of significant difference need to be discussed and common ground defined, and then these agreements need to be well-managed during the full time the team works together.
Remember that a team can be large, or it can be small. Using a non-business example, a team can be two roommates. They need to spell out what they see as a successful relationship, what they expect their roles to be, and what ground rules will work for both (or all of them, if there are more than two on this team).
The consequences if these things are not worked out and periodically reviewed and reset, as need be? The negative results can be extreme. Consider these, alone (there are more):
- Failure to achieve the goal
- Increased time or cost to achieve the goal
- Infighting and unnecessary (and unproductive) tension on the team
- Negative health impacts for the participants from stress
- Missed opportunities to achieve other personal and team goals
- Missed signals that there are problems in other parts of the organization
Here are a few thoughts on guiding the important discussion of goals, roles, and rules.
1. How will you know when you are “there”?
At a minimum, create a clear, simple focusing statement to keep the team focused and on track.
Better yet, add details that describe specifically how you’ll recognize when you have arrived at the goal. When you compare notes with others on the team, you may be surprised to find that their picture of success is different, in large or small ways.
Take the time to work out differences so your aim is the same when you’re working independently and together on behalf of the goal.
2. What roles does everyone have?
Using the example of roommates, again, if you were choosing a new one, would you want a “best friend” relationship where you two spent much time together?
Or is the role of “roommate” a low involvement relationship for you, one in which you simply share rent and utilities, with an occasional catch-up-on-life meal together?
Whether roommate, or teammate, one label can mean very different things to different people.
3. How can you work and communicate best?
If you’re part of a business team, does your group work and communicate best through daily team meetings? Or does it work better to meet a few times a month in longer working sessions, supplemented by regular update e-mails and reports?
Most groups need a combination of group and one-on-one meetings, supplemented by quick check-ins, and written updates to ensure that they’re traveling well, separately and together, as they move down the road toward the goal.
Take the time you and your team need to define what will work best for you. Then keep the agreement, and let it work. Periodically review it, and refresh or renew commitment to your common goal, roles and rules.

Wave break
Originally uploaded by jcgr.
A perfect wave seems to break in the sky late one fall day, Berkeley, CA.

Times change…and sometimes they don’t
Originally uploaded by jcgr.
A relic from times past holds its own in London in the face of change occurring all around it.
Often, they’re one and the same.
Here’s how others view mistakes and/or experience:
The greatest mistake you can make in life is to be continually fearing you will make one.
Elbert Hubbard
Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.
Scott Adams
Mistakes are part of the dues one pays for a full life.
Sophia Loren
Never say, “oops.” Always say, “Ah, interesting.”
Author Unknown
The only real mistake is the one from which we learn nothing.
John Powell
If a mistake is not a stepping stone, it is a mistake.
Eli Siegel
Things could be worse. Suppose your errors were counted and published every day, like those of a baseball player.
Author unknown
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