What do you mean, “last minute gifts?”

Don’t you just hate it when the ads start appearing that refer to “last minute gifts,” yet your holiday shopping has barely begun?

Maybe this will finally be the year of the one-envelope-in-the-tree-per-person solution, a gift that can fund a post-holiday shopping excursion…with no returns…or contribute to big, multiple-holiday-gift goals.

But that envelope-in-the-tree solution would meet just one or two gift-giving goals: efficiency and reducing the “rework” of returning gifts that missed their mark.

The envelope-in-the-tree solution takes away all the mystery and magic of packages, wrapped and waiting. It also strips away the fun of the puzzle part of the holidays: wondering if all the gift givers guessed right, and the surprises you’ve given are good ones (I brought my daughter to tears on her birthday once…and they were NOT tears of the right kind. Who knew a pink yoga mat could make someone cry? Perhaps I should have known. It was a gift from the heart, and I figure she’ll be back for a pink yoga mat when, for her, the time is right).

It is about time, with “last minute gift” ads the aggravator, to get myself in the gift-giving “game frame of mind,” to muster up the courage, and take on the malls of December yet another time.

Best wishes for meeting all your gift-giving goals this December, as well (and I hope that your shopping is much farther along than mine!).

“You can do ANYTHING…”

Talking with a biotech client who has become a good friend over the past few years, we lamented the fact that it’s sometimes hard to choose just a few things to do, to focus on, from among the many things we find interesting in work and life.

It gets down to the fact that we can do almost anything we put our minds to – we just can’t do everything. You surely know the feeling, as well.

I shared that thought recently with the CEO of a young start-up firm going for its second round of funding. She laughed in recognition, and added that she’s also learned another lesson that was not easily won. And that lesson?

Sometimes “good enough” IS good…enough.

It’s a lesson that’s especially good to remember during these busy, busy days at the end of the year. And along those lines, here’s a quote that’s relevant, as well, as the December holidays catch all of us, in some way, in their spell:

Besides the noble art of getting things done, there is the noble art of leaving things undone. The wisdom of life consists in the elimination of non-essentials.
Lin Yutang

I won’t have what he’s having


He’s already had his fill of the holidays
Originally uploaded by jcgr.

Hopefully your holiday season – whatever it is, and however you celebrate – is going better than some are, already, by this time!

Customer service at its best

My faith in heartfelt customer service was restored tonight.

By an eight-year-old girl.

It was not her job, of course, but it was definitely in her heart.

I’d stopped by a store to get a ten pound bag of sugar for biscotti I’m making. The store’s inventory layout had changed and all the obvious signs or cues I tried to use were…not…obvious (by design? Perhaps. Sometimes it is a retailer’s strategy to create confusion in pursuit of more spontaneous purchases. The result, though, is that it drives some customers to stores that are easier to use).

Seeing no clerks, I spied a woman with multiple kids in tow who looked like she might know…it was worth a try.

“Maybe…over…there?” she suggested, seeing the coffees, teas and sweeteners.

Her daughter, challenged by the puzzle I was trying to solve, jumped to the fore.

“I SAW IT! It’s over THERE…somewhere…” she said enthusiastically, pointing in the opposite direction her mother had.

Which direction did I try? The one advised by another adult, or the one surmised by a confident child? I chose the confident answer.

Her drive for great “customer service” did not end there, though.

She got a clerk and led him back to me to give me PRECISELY the right answer, after having given me a “generally right answer” by steering me at least in the right direction. Not only that, but she brought the clerk to me quickly, before I had zeroed in on just what I needed among the baking supplies.

It warmed my heart, and I finished my shopping with a smile.

This child of eight, I thought later with affection and amusement…well, she may someday set the world straight, as she fearlessly goes about problem conquering. And she’ll do it with confidence and a smile.

A week for thanks


For the ages
Originally uploaded by jcgr.

In the US, we’re into Thanksgiving week. And despite the things we’d each like to change in the world, wherever we live, whatever we do, it is a week to focus on what is good.

That is, what is good now…not what will be good, later…but what is good, now.

Step back and take a full, fresh look at what you’re grateful for in the way things are, now.

Soon enough the world-changing, quota-making, and rearranging the way things work will be back.

For now, refill the well.

Light landings


Butterfly garden
Originally uploaded by jcgr.

It is occurring to me today how much I like it when items "land" on my to-do list like a butterfly landing on a flower.

Lightly they land, lightly the work to complete them is done, and just as quickly, they fly off.

That’s in comparison to how it sometimes feels when an item lands on the to-do list with a thud. To-do lists can be filled with boulders that land dangerously…leaving big dents, tough to move off, tough to move on, tough to get done.

Here’s hoping that your to-do list this week, this month, well, for the rest of the year, as well, is filled with butterflies, rather than boulders.

Light landings. Light, good work to complete them. And then, just as lightly, they fly off the to-do list, and are gone.

A step is still a step…and might even be a leap

Ending another year well is on my mind this weekend, as it might be on yours, too, as we enter the final weeks of 2007. By planning and taking action now on a few long-term goals, I hope to be ahead of the game so resolution-writing on Dec. 31 is a piece of cake (relatively speaking).

Here are a few thoughts that may help you generate ideas about actions you can take to end 2007 well, yourself.

Nobody made a greater mistake than he who did nothing because he could only do a little.
- Edmund Burke

Energy creates energy. It is by spending oneself that one becomes rich.
- Sarah Bernhardt

What is well-planted will not be torn up. What is well-kept will not escape.
- Lao Tzu

If you would hit the mark, you must aim a little above it. Every arrow that flies feels the attraction of the earth.
- Henry Wadsworth Longfellow

Don’t let yesterday use up too much of today.
- Will Rogers

Knowledge speaks, but wisdom listens.
- Jimi Hendrix

The road to success is always under construction.
- Unknown

Ridiculously high standards


Ridiculously high standards
Originally uploaded by jcgr.

Hopefully your company’s standards are "ridiculously high," as this dairy truck advertises in Iowa.

Ridiculously high standards, well-met, make for happy, long-term customers, you can bet…especially if those ridiculously high standards, are for the things your customers care about most.

What are the ridiculously high standards, well-met, at your company?

Road boulders*

Working with a leadership team the other day, the subject of truth came up, as it always must if action and traction are to be their maximum, leading inexorably to great results.

In this case, with this team, particularly, it seemed as if everyone was sitting on their hands, zipping their mouths shut, afraid to say what was really on their hearts and minds.

Holding themselves back, they were holding the group back, at a minimum…and perhaps even squashing their potential, entirely.

In effect, they were putting huge boulders or barriers smack dab in the middle of the road they had to run on. That’s a far cry from what they thought they were doing – hiding “unpleasantness” behind them, stored safely in caves somewhere out of the way.

Big truths and fears, untold, unworked, get in the way, in a BIG way…just like boulders on the road.

Truth is risky. Well-faced, well-worked, it means you ARE going to move, or at least solidify your position…but something is going to change. Ultimately, something is going to be better because you had the courage to look, to see, to say, to do.

It might get messy on the way, but that’s nothing compared to the mess you’ll make if you don’t…work with the truth.

Road boulders? Admit they’re there. Take a good look at them. And then work clearly and cleanly, and, if needed, courageously, with what you find.

Move ‘em out of the way.

*Road boulders is a term I’ve used for years to describe various situations…including work processes that don’t work well, and are difficult to move over, around, or through (much less, to get the results you want from the resources you have to invest in them). My husband has started using the term, “road boulders” (and gives me credit, yes) in his “Roadshow” column in the San Jose Mercury News, and it is becoming part of the term his readers are now accustomed to, and beginning to use.

It all depends…


Cross country humor
Originally uploaded by jcgr.

Is speed an asset or a liability in your line of work?

It all depends.

In cross country, as the shirt says, it’s essential. In driving, it can be a serious liability if it puts self and others at risk.

What are the qualities that lead most directly to success in your line of work – even if they might be liabilities to someone else, in another circumstance?